We realise that not every product works equally well for everybody, so if you find that your purchase does not achieve what you wanted let us know within 90 days from the date of purchase and we will refund you in full. This guarantee is restricted to one order per customer, although this may be waived at management discretion for customers with an established order history of non-refunded purchases over a period of 6 months or longer.
Our support team will normally deal with your refund request within 24 hours. If you haven't received a response from us after 24 hours, please check your spam or junk folder as sometimes legitimate emails get put there by mistake. If there's nothing in your spam or junk folder, please contact us again making sure your contact email address is entered correctly.
Please note that if you paid by card, although refunds normally go through instantly, they can occasionally take up to 10 days to show on your card statement.
If you ordered a CD, DVD or Training Course you will need to return it to us, in its original condition, before a full refund is made. The address for returns is: Hypnosis Downloads, 3rd Floor, Boswell House, Argyll Square, Oban, United Kingdom, PA34 4BD.