Firstly, please check your junk, spam folder or promotions folder (in gmail) because we often find these emails are filtered there. If you don't find it there:
- Go to this page and enter your email address (please make sure you enter the same email address you used when placing your order).
- Tick the 'I'm not a robot' box.
- Check your email for your password reset email (if it's not in your inbox, please check your junk/spam/promotions folder).
- Click or tap the link in the password reset email and enter a new password.
- If you're still having trouble, please contact us.