*** PLEASE NOTE THAT SINCE MARCH 2020 WE HAVE NOT BEEN SHIPPING OUT ANY PHYSICAL PRODUCTS. THIS IS BECAUSE OUR OFFICE HAS BEEN CLOSED DUE TO THE COVID-19 PANDEMIC. OUR OFFICE REMAINS CLOSED AND WE ARE NOT SURE WHEN IT WILL REOPEN. WE'RE SORRY FOR THE INCONVENIENCE CAUSED, BUT YOU CAN ACCESS ANY OF OUR MATERIALS ONLINE ***
CDs, DVDs or physical versions of training courses will be sent from our office in the UK, normally within one working day of your order being placed. When your order is shipped we'll send you a shipping confirmation email - please check your junk or spam folders in case it gets filtered.
We use Royal Mail's first class service (airmail where applicable) and delivery times (quoted from their website) vary depending on your location (and the time of year - the festive season is one example when delivery times will be much longer!):
UK within 1 working day; Europe within 3-5 working days and Rest of the World 5-7 working days. However, please allow up to 28 working days for delivery, as delays do occur which are outwith our control.
The service that we use is normally very reliable but isn't a tracked one, so we're not able to track the package for you.
If you've not received your pack within these time scales please let us know.