Downloadable Products (mp3 downloads/audio files or pdf scripts)
As soon as your payment was processed, we'll have sent you an order confirmation email from support (@) hypnosisdownloads.com with the subject line "[Your name], Your Hypnosis Downloads Order".
This email contains a link to your order. If this email hasn't reached your inbox, please check your junk or spam folders. Alternatively, use our order retrieval system here.
Shipped Products (CDs, DVDs or Training Courses)
We ship physical products within 24 working hours of when you place your order and we'll have sent you a confirmation email when it was shipped.
Delivery times vary depending on location but generally if you're in the UK your order will arrive within 2 working days, Europe in 4 working days, USA and Rest of the World 7 working days. Occasionally, we have found that orders to South Africa can take up to 3-4 weeks to arrive.
We use Royal Mail's First Class post system which does not have tracking information, so we can't track the package for you.
If you've not received your pack within these time scales, we would recommend waiting a few more days before contacting us, as postal services can occasionally take a little longer than expected to deliver items. If you haven't received your order within 28 days of placing it, please let us know.