Downloadable Products (mp3 downloads/audio files or pdf scripts)
As soon as your payment was processed, we'll have sent you an order confirmation email from support (@) hypnosisdownloads.com with the subject line "[Your name], Your Hypnosis Downloads Order". Please check your junk/spam folder in case it was filtered there.
In that email you'll see a paragraph with the words "... you can download your purchases here:" with a link underneath it. That link will take you to our Download Center so you can get your order.
Alternatively, you can use our order retrieval system here.
Shipped Products (CDs, DVDs or physical versions of training courses)
We ship physical products on the next working day after your order has been placed.
Delivery times vary depending on location but generally if you're in the UK your order will arrive within 2 working days, Europe in 4 working days, USA and Rest of the World 7 working days. Occasionally, we have found that orders to South Africa can take up to 3-4 weeks to arrive.
We use Royal Mail's First Class post system which does not have tracking information, so we can't track the package for you.
If you've not received your pack within these time scales, we would recommend waiting a few more days before contacting us, as postal services can occasionally take a little longer than expected to deliver items. If you haven't received your order within 28 days of placing it, please let us know.